Support

We’re here to make sure your shopping experience is smooth, fast, and hassle-free.

📦 Orders & Deliveries

Track your order status in the app under My Orders.

If your order hasn’t arrived within 60 minutes, please reach out to us.

Delivery partners may contact you directly to confirm your location if needed.

👕 Returns & Exchanges

Products can be returned/exchanged if they meet our Return Policy (tags and packaging intact, unused condition).

Non-defective reverse logistics costs are borne by Impulse.

For help, email us with your Order ID and issue details.

💳 Payments & Refunds

We accept all major cards, UPI, and wallets.

Refunds are processed back to your original payment method within 5–7 business days.

If your payment failed but money was deducted, please contact us with the transaction ID.

📱 App Support

Trouble logging in with OTP? Make sure you’re using your registered phone number.

If the app crashes, update to the latest version from the App Store.

Still facing issues? Email us with screenshots if possible.

🔒 Privacy & Security

We take your privacy seriously. Please read our Privacy Policy ( www.theimpulse.shop/privacy ) for details on how we handle your data.

📩 Contact Us

Need more help? We’re just a message away.

Email: info@theimpulse.shop

Company: NOTSOBORING E-COMMERCE PRIVATE LIMITED

Our team is available Monday to Saturday, 10 AM – 7 PM IST.